+62 813 3744 5945 info@balisatak.com
Term and Condition Balisatak in Bahasa Indonesia.
Term and Condition Balisatak.
About

Term and Condition

Term and Condition Balisatak Transportasi provide reliable airport transfer services from I Gusti Ngurah Rai Airport (DPS) in Denpasar, Bali, to destinations throughout Bali and Java, inter-hotel transportation, car and van charter. Our services include airport pick-up and drop-off, with professional drivers, fixed prices, and easy WhatsApp booking. Enjoy a comfortable and hassle-free journey with air-conditioned vehicles, including the Toyota Avanza 5-seater car, Toyota Innova 6-seater car, and Toyota Hiace 14-seater van.

Premium Services

Trusted Partner

Well-Maintained Vehicles

Professional Drivers

24/7 Dedicated Service

Please read the following Terms and Conditions carefully before booking our services.

Placing a Booking

By booking a service, you confirm that:

  1. You are at least 18 years old.
  2. You have the legal capacity to enter into and be bound by these Terms and Conditions.
  3. You have read, understood, and agreed to these Terms and Conditions.

About

This website is owned and operated by Balisatak and serves as a booking platform for the transportation services we provide.

How to Book

Reservations are free and can be made through any of the following methods:

Please ensure that all information you provide is complete and accurate to help us process your booking efficiently. Our Customer Service Team will confirm your booking once the required details have been received.

We are not responsible for problems resulting from incomplete or inaccurate information provided by the customer. Any changes requested after booking confirmation will be treated as a booking change or cancellation, subject to the applicable terms below.

The booking confirmation must be presented to the driver upon pick-up. Please save or print a copy for your reference.

Prices and Payment

All prices are stated in Indonesian Rupiah (IDR/Rp). Any bank transfer or payment processing fees are the customer's responsibility. Additional services or special requests may incur additional charges, which will be communicated during the booking process.

Where applicable, refunds do not include bank transaction or payment processing fees, as described in the Refunds section.

Luggage

Please indicate the number and type of luggage, such as large suitcases, sports equipment, or golf bags, when making your booking. Additional charges may apply depending on the amount, size, or type of luggage and vehicle requirements.

Special Requests

Special requests are subject to availability and cannot be guaranteed. Please contact us in advance to discuss your requirements. Additional charges may apply.

Children and Child Seats

All children, including infants, count as passengers. Requests for child seats must be made at the time of booking and are subject to availability and vehicle compatibility. Additional charges may apply.

If you are bringing your own child seat, please provide the child's age and the type of child seat when booking so that we can take the necessary arrangements.

Passengers with Special Needs

We cannot guarantee the availability of special facilities, including wheelchair-accessible vehicles. Please contact us in advance to discuss your specific requirements.

Cancellations by You

Cancellations may be requested by contacting us directly or via chat. A cancellation will only be considered valid after we have confirmed receipt and acceptance of the cancellation request. Refunds are subject to the conditions stated in the Refunds section.

Refunds

Changes by You

Requests to change a booking must be made more than 7 days before the scheduled departure date and are subject to availability. Changes are only valid after receiving confirmation from us.

  1. If the new rate is the same, no additional payment will be required.
  2. If the new rate is higher, the difference must be paid by the customer.
  3. If the new rate is lower, the difference will not be refunded.

Cancellations or Changes by Us

If we need to cancel or change your reservation, we will notify you as soon as reasonably possible. A full refund will be issued for the affected service. To the extent permitted by applicable law, no additional compensation or claims will be payable.

Pick-Up Location and Time

Please be ready at the designated pick-up location at least 15 minutes before the time stated in your booking confirmation.

No-Show or Lateness

If you do not show up for the scheduled service and have not provided more than 3 days' notice, no refund will be provided. If you are running late, please contact us immediately so that we can determine whether rescheduling or other arrangements are possible.

Our Failure to Pick Up

If our driver fails to pick you up as scheduled without prior notice, please contact us immediately. If we are determined to be responsible for the failure to provide the service, a full refund will be issued for the affected service. To the extent permitted by applicable law, we are not responsible for any indirect, consequential, or subsequent losses.

Force Majeure

Force majeure events include, but are not limited to, natural disasters, war, riots, government actions, severe weather, road closures, or other events beyond our reasonable control. If you are affected by such an event, please contact us as soon as possible. Failure to notify us promptly may affect your eligibility for a refund or other arrangements.

Travel Insurance

We recommend that each customer obtain travel insurance appropriate for their individual needs, including coverage for trip cancellation, delays, personal belongings, medical expenses, and other travel-related risks.

Complaints

Any complaint regarding our services should be submitted during the trip or within 7 days after completion of the service and should include relevant supporting evidence. We can only address complaints relating to services provided by Balisatak.

If applicable law does not permit a specific limitation or exclusion stated in these Terms and Conditions, that limitation or exclusion will apply only to the maximum extent permitted by applicable law.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any dispute arising from or relating to these Terms and Conditions or our services shall be subject to the jurisdiction of the Denpasar District Court, Bali, to the extent permitted by applicable law.

WhatsApp Balisatak WhatsApp
Service

Bali Airport Transfer

We provide reliable airport transfer services from I Gusti Ngurah Rai Airport (DPS) in Denpasar, Bali, to destinations throughout Bali, inter-hotel transportation, car and van charter. For destinations not listed on this website, please feel free to contact us for a personalized quote and availability.

Service

Bali Airport Transfer to Java

We provide reliable airport transfer services from I Gusti Ngurah Rai Airport (DPS) in Denpasar, Bali, to destinations throughout Java, inter-hotel transportation, car and van charter. For destinations not listed on this website, please feel free to contact us for a personalized quote and availability.

Service

Bali Car and Van Charter

We provide private car and van charter service in Bali, Toyota Avanza 5-seater car, Toyota Innova 6-seater car, Toyota Hiace 14-seater van, Toyota Alphard 5-seater VIP Car. Our services include airport pick-up and drop-off, inter-hotel transportation, and car and van charter in Bali. Enjoy a comfortable and hassle-free journey with air-conditioned vehicles, including the Toyota Avanza 5-seater car, Toyota Innova 6-seater car, and Toyota Hiace 14-seater van.