Term and Condition

Term and Condition Bali Airport Transfer, Shuttle, Car Charter from Ngurah Rai Denpasar Airport to all destinations in Bali and several cities in Java and Car Rental with driver in Bali with Toyota Avanza car capacity 5 seater, Toyota Innova car capacity 6 seater, Toyota Hiace van capacity 14 seater, Toyota Premio van capacity 14 seater.

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Antar Jemput Bandara Bali
Bali Airport Transfer to Java
Car Rental with driver

The following are the Terms and Conditions that apply to our company, please take the time to read them carefully before proceeding or placing an order Bali Airport Transfer, Shuttle, Car Charter from Ngurah Rai Denpasar Airport to all destinations in Bali and several cities in Java and Car Rental with driver in Bali with Toyota Avanza car capacity 5 seater, Toyota Innova car capacity 6 seater, Toyota Hiace van capacity 14 seater, Toyota Premio van capacity 14 seater

Introduction

When you place an order for services at our company, make sure that you :

Minimum age of 18 years.
Have the legal capacity to be bound by these Terms and Conditions.
Have read and understood the entirety of these Terms and Conditions and accept that you agree to abide by and be bound by these Terms and Conditions.

Who We Are

This website is owned and operated by BALISATAK Transport as an information platform that allows you to place an order for the services we provide according to your choice. We provide Bali Airport Transfer, Shuttle, Car Charter from Ngurah Rai Denpasar Airport to all destinations in Bali and several cities in Java and Car Rental with driver in Bali with Toyota Avanza car capacity 5 seater, Toyota Innova car capacity 6 seater, Toyota Hiace van capacity 14 seater, Toyota Premio van capacity 14 seater.

How to Book

Every booking is free of charge and can be made by :

You can place a book by filling out the Booking Form on our website, please fill out the form completely to make it easier for us to process your booking.
You can contact us via WhatsApp or Line by clicking the button we provide on this website and directly connect with our customer service.

Please fill out the data we need completely to facilitate booking, our Customer Service will immediately confirm to you.

It is your responsibility to ensure that all information you provide to us is correct. We are not responsible if you do not provide accurate and correct information about your trip (Please see clause regarding Cancellation, Refund, Change).

Corrections made after the booking is confirmed will be considered as a change or cancellation of your booking (Please see Cancellation clause).

We will confirm your order after we have received your order and this will include all data and other detailed information of your order. A copy of your order confirmation will be sent to you according to the order you made. You may need to show proof of your booking to the driver upon pick up, so we recommend that you keep it or print it out if needed.

Rate and Payment

All rates listed on our website include tax. The details on your order page will list other additional services if any are included in the price. Any additions or other requests that you may make may incur additional fees that you must pay us.

Rates are in Indonesian Rupiah and will be displayed on the order details page. You may be charged a transfer fee by your bank and it will be at your expense.

Refunds of the rate paid for your booking may be made in certain situations (Please see the Changes and Cancellation Refunds clause) and fees added by your Bank are non-refundable by us.

Luggage

Baggage quantity, size and other items such as boxes, sacks, golf bags, etc. must be stated at the time of booking and may incur additional charges.

Special Request

All special requests are subject to our ability to fulfill such requests. We cannot guarantee that special requests will be fulfilled by us. We recommend that you contact us directly before the departure time to confirm the special request. Additional fees may be charged and we will take into account and inform you in advance.

Child passengers and child seats

All infants and children are counted as passengers and must be included in the total number of passengers at the time of booking. Children are those aged up to 10 years. Child or infant seats are not automatically provided by us and it is your responsibility to request a child or infant seat at the time of booking and this is subject to availability and the possibility to fit in the vehicle you ordered and additional fees we may incur.

If you wish to bring your own child or infant seat, then you must inform us at the time of booking, including the age of your child and the type of child seat you are bringing, please confirm with us whether the seat you are bringing is compatible with the vehicle you ordered.

Passengers with disabilities or special needs

At this time we cannot guarantee that the vehicles we provide are equipped with proper access for persons with disabilities including wheelchair access. If you are traveling with special needs conditions that may affect your trip or require special handling, please contact us before you place your order to let us know if your special handling needs can be met..

Cancellation by you

Cancellations can be made by contacting us directly or through the available chat facilities. Please ensure you receive a reply from us confirming that your booking was cancelled. Your booking is not considered canceled until we confirm your cancellation directly by phone or chat provided. Cancellation time is the time when we confirm your cancellation request (Please see Refund clause).

Refund

You are entitled to a 100% full refund for your booking with no cancellation fees as long as the cancellation is made more than 7 days prior to your departure time. You are not entitled to any refund for your booking, if your cancellation is made within 7 days or less before your departure time.

Refund according to the order you canceled, if you have an order for more than one service then it must be done separately because we refund only for the canceled one, not the others.

All refunds will be processed as soon as possible, it will take a minimum of 7 working days for your funds to be received. Please note that the fees charged by your bank when you make a payment are non-refundable, you must contact your own bank. If you have not received your refund within 7 working days, please contact us.

Changes requested by you

If you wish to change a booking that we have confirmed, you can change it at any time more than 7 days before your departure time. You can make changes to your order by contacting us directly or through the available chat facilities.

Your order is not considered changed until we confirm the change. The time you make changes to your booking is considered the time when we confirm the changes to you.

If you change your booking more than 7 days before departure time, refer to the following conditions :

The rate is the same as the rate you paid for the previous order, you don't have to pay anything to change your order.
The rate becomes more than the rate you have paid for the previous order, you have to pay the excess amount to us.
The rate becomes less than the price you have paid for the previous order, you are not entitled to any refunds in whole or in part.

Cancellations or changes made by us

If in the unforeseen event, we cancel or need to make changes to your booking, we will notify you as soon as we become aware of this. In this case you will be entitled to a full refund of the price you paid for the affected portion of the order only and we will have no further liability to you.

Pick-up place and time

It is your responsibility to wait for the pick up at the location specified and detailed in your booking confirmation, or as arranged and agreed between you and us. You must be at the location 15 minutes before the agreed pick up time or as notified by us.

You are not there when we pick you up and or late

If you cancel using the service ordered because you are not available when we pick you up and you have not canceled your booking more than 3 days before your departure time, then you are not entitled to any refund. If you believe that you may be late, you should contact us immediately and we will arrange an alternative pick up depending on availability.

We failed or didn't pick you up

If we fail or do not come to pick you up and have not contacted you about this before your departure time, you should contact us as soon as possible. If you are unable to contact us, make sure you do not miss a flight or other connection or other need and as soon as possible you can make other alternative arrangements. Notify us as soon as possible with proof that we or our driver did not pick you up at the designated pick up area, if this is due to our fault or our driver's fault, you are entitled to a full refund according to your booking. We are not responsible for any losses that occur due to our fault or our driver for failing or not picking you up.

Force Majeure

Force majeure which means is a situation that occurs beyond human ability and cannot be avoided so that an activity cannot be carried out properly. The category of force majeure includes wars, riots, revolutions, natural disasters, strikes, fires, and other disasters which must be declared by the authorized official or agency. This situation causes us to fail or be unable to serve you and or you fail or are not available when we pick you up for the reason of the force majeure, you must contact us as soon as possible. If you do not contact us to inform you of the force majeure situation, you will not be entitled to a refund.

Travel insurance

We recommend that you travel with your own travel insurance which is adequate for your needs.

Complaint

At the time of travel if you experience any problems in connection with our services, you should contact us immediately. After your travel time, please send us your complaint, providing as much information and evidence as you can within 7 days of your trip. We will start an investigation and check the information. Please note that after you place an order, we may review the history of communications between you and us regarding the order. Failure to notify us of your complaint as quickly as possible may affect our ability to investigate the matter. Please note, that we will only act in matters that are under our scope in accordance with these Terms and Conditions.

Our Responsibility

We including drivers, employees, officers and directors are not responsible for any loss or damage to luggage arising in connection with the use of our services. Nothing in these Terms and Conditions intends to abstain from liability arising under applicable law. Loss or damage caused by our negligence or our driver which may directly or indirectly, if based on applicable law prohibits us from excluding or modifying our obligations, then it will be considered our responsibility, but our liability for loss or damage Luggage will be limited to one of the following compensation :

Replacement of the same or equivalent luggage; or
Luggage repair; or
Payment of the price of the same luggage or equivalent goods; or
Payment of the cost of repairing luggage; and

If none of the above is permitted under applicable law, then our liability will be limited to the maximum extent permitted by applicable law.

Applicable Law and Jurisdiction

The above Terms and Conditions are governed and construed in accordance with the laws of the Republic of Indonesia and you agree that any dispute that may arise between you and us in connection with these terms and conditions will be subject to the jurisdiction of the Denpasar District Court, Bali, Indonesia.

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